Effective Date: 1st November 2024
Rendezvous Roadtrips (“we,” “us,” or “our”) is committed to safeguarding your privacy and protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website, book travel services, or communicate with us.
1. Who We Are
We are Rendezvous Roadtrips, a UK-based travel company offering bespoke travel services. We act as the Data Controller of your personal data. For any questions about this policy, you can contact us:
Email: [email protected]
Phone: 020 7948 9933
Address: 4 Francis Lane, Coalville, Leicestershire, LE67 2SD
2. The Information We Collect
We may collect and process the following types of personal data:
Identity Information: Full name, title, and contact details (email, phone, and address).
Travel Information: Travel preferences, destinations, special requests, and travel companions’ details.
Payment Information: Billing address, payment method, and transaction details.
Technical Data: IP address, browser type, and activity on our website (via cookies).
Communication Data: Emails, queries, and feedback you provide.
3. How We Use Your Information
We use your personal data for the following purposes:
To Process Bookings: Reserving travel services, issuing tickets, and managing payments.
To Personalise Your Experience: Recommending itineraries and services based on your preferences.
To Communicate: Sending booking confirmations, updates, and customer service responses.
For Legal Compliance: Meeting legal obligations, such as tax and accounting requirements.
To Improve Our Website: Analysing usage patterns to enhance user experience.
4. Sharing Your Data
We only share your data when necessary:
Service Providers: Airlines, hotels, tour operators, and payment processors to fulfil your booking.
Legal Authorities: To comply with legal obligations or protect our legal rights.
Third-Party Tools: Analytics or marketing platforms, such as Google Analytics.
We ensure any third parties we work with comply with applicable data protection laws. We do not sell your personal data to third parties.
5. Cookies
Our website uses cookies to improve your browsing experience. These include:
Essential Cookies: Necessary for website functionality.
Analytics Cookies: Help us understand user behaviour.
Marketing Cookies: Provide tailored advertisements.
You can manage your cookie preferences via your browser settings.
6. Your Rights
Under the UK GDPR, you have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate or incomplete data.
Deletion: Request the removal of your data (subject to legal obligations).
Objection: Object to the processing of your data for specific purposes.
Portability: Receive a copy of your data in a commonly used format.
To exercise your rights, contact us at [Insert Email Address].
7. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no online platform can be completely secure.
8. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
9. Third-Party Links
Our website may include links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.
10. International Transfers
If your travel booking involves services outside the UK, your data may be transferred to countries without equivalent data protection laws. In such cases, we ensure your data is protected under legally recognised safeguards.
11. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
12. Complaints
If you have concerns about how we handle your personal data, you can contact us or lodge a complaint with the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113
Rendezvous Roadtrips is dedicated to ensuring your data is handled with care and transparency. If you have any questions, please don’t hesitate to get in touch.