Here’s a restructured and web-optimized version of the content for your website:
Privacy Notice: How We Handle Your Personal Data
At Rendezvous Roadtrips, a franchise of GoCruise & Travel (trading name of Fred. Olsen Travel), we are committed to transparency in how we collect, use, and protect your personal data. This notice outlines how we handle your information when you:
- Browse our website at RendezvousRoadtrips.com
- Submit an enquiry, sign up for newsletters, or join our mailing lists
- Make a booking or purchase our services (including modifications or cancellations)
- Communicate with us via email, phone, video chat, or other channels
- Provide information through any form of interaction with us (online, written, or verbal)
Categories of Personal Data We Collect
The data we collect depends on how you interact with us. This may include:
General Information
- Name, title, address, phone number, email address, and emergency contact details
- Date of birth, nationality, gender, and photographs (for security purposes)
Booking-Related Details
- Passport details (number, issue/expiry dates, place of issue)
- Health and vaccination information, dietary requirements, or medical details
- Payment information, including credit card details and transaction history
Online Interactions
- Email addresses, passwords, and account details for our platforms
- Social media usernames, browser/device information, and IP addresses
Business-Related Data (for suppliers and partners)
- Job title, company name, work address, and professional qualifications
Why We Process Your Data
We process your data to provide exceptional service. Some key purposes include:
| Purpose | Legal Basis |
|---|
| Setting up accounts and managing bookings | Contractual Obligation / Legitimate Interests |
| Communicating about bookings and services | Contractual Obligation |
| Processing health and vaccination details | Consent / Legitimate Interest |
| Sending promotional offers | Legitimate Interest (with opt-out options) |
| Recording calls and chats for service quality | Legitimate Interests |
| Sharing necessary details with third parties | Contractual Obligation / Legal Obligation |
Sharing Your Data
We may share your information with trusted partners to deliver our services. This includes:
- Travel service providers (airlines, hotels, cruise operators)
- Public authorities for legal compliance (e.g., immigration, customs)
- Technology providers for secure data management
- Marketing and research agencies (for improving services)
We do not sell your data to any third party.
Retention Periods
We retain your personal data only as long as necessary:
- Booking details: Minimum of 3 years for legal purposes
- Financial information: Minimum of 6 years for statutory reporting
- Contact details: Retained until you opt out
Your Rights
You have the following rights regarding your personal data:
- Access: View the personal data we hold about you
- Correction: Request updates to inaccurate data
- Erasure: Request deletion of your data (where legally permissible)
- Objection: Opt out of certain processing activities
- Portability: Receive your data in a portable format
- Complaint: Lodge a complaint with a data protection authority
Data and COVID-19
In light of the COVID-19 pandemic, we may process additional data related to your health (e.g., vaccination status) to ensure safety and comply with regulations.
Contact Us
For any questions or to exercise your rights, please contact:
Fred. Olsen Travel Ltd
- Address: Fred. Olsen House, 42 White House Road, Ipswich, Suffolk, IP1 5LL
- Phone: (+44) 0808 250 8793
- Email: [email protected]
For queries under EU GDPR, contact our European representative:
Natural Power Consultants (Ireland) Limited
- Address: Suite 6, The Mall, Beacon Court, Sandyford, Dublin 18, Ireland
- Phone: +353 1 697 1344
- Email: [email protected]
Updates to This Notice
We may update this privacy notice periodically. Please revisit this page to view the latest version.
